Privacy Policy

Who We Are

Example Paving Ltd, 1 Example Street, Hitchin, Hertfordshire, SG5 1AA, is responsible for the personal information you send us through this website.

What We Collect and Why

When you send an enquiry we receive what you enter in the form: your name, your phone number, your postcode and the service you ask about (all required), and your email address if you choose to give one. The form on the contact page also has a box for a message, so there we receive your message as well. We use it only to reply to you and to provide the work you ask about. We don't sell it or pass it to anyone for their own marketing.

Why We Can Use It

UK data protection law lets us use your information only for a reason it recognises. Ours are:

• Your request. When you send an enquiry, we use what you send to take the steps you ask for before any work is agreed, and to carry out the work if you go ahead.
• Our legitimate interests. We keep a record of enquiries and work, keep the form free of spam, and run the parts of this website that always load. We rely on this only where it doesn't override your own rights.
• Your consent. Cookies that aren't needed for the website to work, such as analytics and advertising cookies, are only used if you agree in the cookie banner. You can change your mind at any time in your cookie settings.
• The law. Where we have to keep records, for example for tax.

Who We Share It with

Your enquiry, and your visit to this website, involve these services:

• Digital Five, who run this website, deliver your enquiry to us by email.
• Cloudflare Turnstile checks that the form is being used by a person rather than a spam program.
• Digital Five's consent service shows the cookie banner and keeps a record of your cookie choice.
• Google Analytics and Google Tag Manager, from Google, help us measure how people use this website.
• Google Maps shows the map on our home page. It is a service that always loads: it runs whenever the page is opened, whatever you choose in the cookie banner, so Google receives your IP address.
• WhatsApp, if you choose to message us with the WhatsApp button. WhatsApp's own privacy policy then applies.
• Meta Pixel, from Meta, which helps us measure how our advertising on Facebook and Instagram performs.

Information Outside the UK

Some of the services this website uses are run by companies based outside the UK, mostly in the United States. These include Cloudflare, which hosts this website and checks the form, the service that delivers our emails, and, where this page names them, Google and Meta. When your information goes to them, it is protected in a way UK law allows. Either the UK has decided the country or company protects data properly (for US companies, the UK–US data bridge), or the company has signed the UK's standard terms for data transfers. Your cookie settings list each service this website uses, what it does, and a link to its own privacy policy.

Cookies

The rules on cookies and similar technologies are in the Privacy and Electronic Communications Regulations (PECR). This website asks for your consent before it uses any cookies that it does not need to work. The services here that may set cookies are Google Analytics, Google Tag Manager and Meta Pixel. You can see each cookie this website uses, what it's for and how long it lasts, and change your choices at any time, in your cookie settings.

Remembering Your Area

With your consent, this website remembers on this device the area you last looked at and that area's phone number, for 30 days, so the other pages can show you that number.

How Long We Keep It

We keep your enquiry for as long as we need it to reply to you and to carry out any work that follows. If no work follows, we delete it once we no longer need it. If we do work for you, we keep records of it for as long as the law requires, for example for tax. If an email can't be delivered, the form service holds your enquiry for up to 30 days so it can be sent again. Your cookie settings show how long each cookie lasts.

Your Rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you can ask to see the information we hold about you, to have it corrected or deleted, or object to how we use it. Contact us at hello@example-paving.invalid.

Complaints

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.